Starting a Non-Emergency Medical Transportation (NEMT) company involves an array of important steps. First, you should conduct comprehensive market research to understand local demand, then establish your company and apply for an NPI number with Medicaid.
Your business plan should prioritize transportation rates and minimum trip volume. Understand and comply with state requirements and ensure your vehicles and business are appropriately insured. You should secure an online presence with a professionally designed website, and invest in reliable vehicles and skilled drivers.
Once you have the above set up, you need to begin creating connections with healthcare facilities, schools, senior living facilities, and government agencies to secure contracts. Print marketing materials and business cards for outreach. Streamline processes for scheduling, dispatching, and record-keeping, while establishing a strong marketing strategy. Lastly, formulate clear and concise business policies and procedures.
Unfortunately, all-too-many providers struggle for at least 6 months before they realize a profit, and most people can’t go that long without seeing revenue come in. Pay close attention to the points below as they are integral for your success:
Being aware of these potential pitfalls and addressing them proactively can increase the likelihood of success for their business. Seeking advice from industry experts and experienced entrepreneurs to navigate the challenges effectively can be tremendous help.
Contact Stephanie Garrett, one of our partners and a leading industry expert who has successfully led NEMT providers to success across the country for years.